Reference

Terms That Govern Your Account on nnok com

These legal terms set out what you agree to when you open an account and use nnok com. Access and eligibility depend on your local law and the regions where this platform is supported — read this before you deposit via bKash, Nagad, or…

Account TermsEligibility by RegionPayment ConditionsData HandlingPolicy Updates
nnok com Terms That Govern Your Account on nnok com
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and personal data are handled under the conditions set out below. We do not share your information with third parties outside of what is needed to process payments through bKash, Nagad, and Rocket or to meet any legal obligation. You can request a copy of the data we hold, ask for corrections, or close your account at any time by contacting support.

Data Retention We keep your account data for as long as your account is active and for a defined period after closure, consistent with our legal obligations in supported regions.
Cookie Use Cookies on nnok com track session state and payment flow — not browsing across other sites. You can adjust cookie settings in your browser at any time without losing account access.
Payment Security Transactions via bKash, Nagad, and Rocket pass through encrypted channels. We do not store your wallet PIN or mobile banking credentials on our systems.
Data Requests To request, correct, or delete your personal data, contact support from your registered email. We will confirm receipt and respond within a reasonable timeframe.
LEGAL CONTACT PATHS

Reach Us on a Policy or Account Issue

If you have a question about these terms, your account status, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles legal and account queries directly. Have your account details and transaction reference ready when you get in touch.

Team online

Live Chat

Open the chat widget inside your account dashboard. Our team reviews account and legal queries and will respond with a reference number for your records.

Email Support

Send your query to our support address from the email registered to your nnok com account. Include your transaction ID for payment-related issues.

Help Centre

The help centre covers account conditions, payment terms, and eligibility questions. Check it first for answers about Nagad, Rocket, or bKash transaction policies.

Common Legal and Account Questions

These cover the questions we get most often about account terms, eligibility, data, and payment conditions on nnok com.

Account eligibility depends on your local law and whether nnok com operates in your region. It is your responsibility to confirm that access is lawful where you are before registering.

The governing law is stated in the full terms document. Where your local jurisdiction has mandatory consumer protections, those apply alongside our terms and are not overridden by this agreement.

Yes. Contact support from your registered email and request a data summary. We will confirm receipt and provide the information within a reasonable period under applicable rules.

Raise the issue with our support team first, including your wallet transaction reference. Most payment queries are resolved at this stage before any further process is needed.

We retain certain account records after closure to meet legal obligations in supported regions. On request, we will tell you what is kept, for how long, and why it is retained.

We publish the updated version on this page and note the effective date. Continued use of your account after an update means you have accepted the revised terms as they stand.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.